£38 an hour
Admin support
The inbox, the diary, the chasing. Handled.
- Inbox management and triage
- Diary and appointment management
- Customer enquiries and follow-ups
- General admin support
- Quotes and invoice chasing
- Supplier chasing
Virtual assistant for UK small business owners
Get your evenings back.
I’m Rory. I help small business owners across the UK with their admin and the technical stuff that gets in the way.
That might mean looking after your inbox, following up enquiries, chasing invoices or keeping on top of appointments. Or it could be sorting out your business email, fixing something on your website or working out why something technical isn’t doing what it should.
Basically, the jobs you keep meaning to get around to but never quite do.
Who I work with
- Electricians
- Virtual assistants
- Plumbers
- Counsellors
- Builders
- Accountants
- Landscapers
- Driving instructors
- Heating engineers
- Property managers and landlords
- Painters and decorators
- Therapists
- Gas engineers
- Independent estate agents
- Gardeners
- Funeral directors
- Carpenters and joiners
- Letting agents
- Cleaning contractors
- Psychotherapists
- Roofers
- Serviced accommodation
- Pest control
- Wellness practitioners
- Property maintenance
- Solicitors
- Independent trainers
Still on your list at 9pm?
- Replying to emails
- Sending quotes
- Following people up
- Chasing invoices
- Sorting appointments
- Updating spreadsheets
- Updating your website
- Fixing email problems
- And so much more...
You don't have to keep doing all of this yourself.
Two things I do.
One is getting things organised. The other is sorting out the tech when it’s not behaving itself. Most people come to me with a bit of both.
£58 an hour
Technical support
For when the technology is not behaving itself.
- Google Workspace and business email
- Email deliverability: SPF, DKIM and DMARC
- DNS, MX records and domains
- Website troubleshooting and fixes
- Website migrations
Fixed-price jobs and monthly retainers too. How pricing works
-
Start with a chat
Tell me what you need help with, either by email or on a free 15-minute call. Whatever works best for you.
-
Pick what fits
Ad-hoc hours, a monthly retainer or a fixed-price job, whichever suits the way you work.
-
Send it over
You get your own client portal. Send work there, attach anything I need, and get on with your day.
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See where it is
Every job shows as in progress, done or waiting on you. No chasing.
You can always see where things are.
Email is fine for a conversation. It’s not great for keeping track of ongoing admin. Requests get buried, attachments go missing, and you end up asking “did you get my message about the invoice?”, which is exactly the sort of thing you were hoping to stop doing.
So every client gets a private portal. Send work there, attach anything I need, and see the status, time used and what’s been invoiced without having to ask.
Your requests
- Chase the two overdue invoicesdone
- Set up DMARC on the new domainin progress
- Book the Tuesday call with the accountantdone
- Send me the supplier price listwaiting on you
Time used and invoices are in here too.
Hi, I'm Rory.
Based in Peterborough, working with small business owners across the UK. More than 20 years across customer support, operations and tech, including around 10 years in technical support.
Calm, practical, and more interested in fixing the actual problem than talking about it.
- CPD accredited
- Professionally insured (professional indemnity and cyber)
- ICO registered ZB747045
Free admin kit.
Twenty quick wins you can do this week, plus five templates you can print and keep using.
It’s for the small bits of admin that quietly pile up. Nothing complicated, and nothing that needs another app.
Enter your email and I’ll send it over.
Kind words from clients.
Pulled straight from Google, so nothing here is cherry-picked.
Tell me what's not working.
A rough description is plenty. Send me a message or book a free 15-minute call, and we’ll work out whether I can help. No pitch, no fuss.
Free. Fifteen minutes. No hard sell.